eVisit is dedicated to our customers success and we are continually enhancing the platform with our customers’ input to accomplish our vision for virtual care.
The eVisit product team is organized across mission-oriented strategies including Care Delivery, User Experience (this covers all users including patients & providers) and Health Outcomes. We organize our product enhancements across these areas of focus to provide clarity behind the why of everything we deliver to you.
On June 17, we will launch the 2021.R2 eVisit Enterprise Platform Release including the following new features & improvements.
The mission of Care Delivery is to improve provider efficiency so more care can be delivered to more people. We are always looking at ways to more quickly and efficiently connect patients and providers, especially streamlining process, offering new methods to engage patients and enabling provider efficiency. The following new features aim to do just that!
Create a Visit – Delivers the ability to search for a current patient in the eVisit platform, send them a link and connect the visit with just one click. This feature combines the best of express workflows with features in our core application!
Create a Patient – Enables provider-side staff to search for a patient and if they are not in the eVisit system, they can quickly create that patient in the Patients page. This feature streamlines for both patients and providers many quick-entry workflows.
Patient Advocate – Allows a designated person on the patient’s side to login to eVisit on the patient’s behalf. This feature was created for patients that do not have a device, may not remember their credentials/login detail, or generally require assistance with the scheduling and intake portion of virtual care.
Post-Visit Messaging – Continues staff’s ability to engage with patients asynchronously after the visit is complete. In the past, these follow-up communications often happened via phone and now can be addressed with this new chat feature.
Important Update - this feature is being delayed to the R3 release. If you would like to use this feature, please contact your customer success representative.
Reassign Patients from the Waiting Room – Enables provider staff to automatically reassign patients without having to enter a visit. Using our previously launched Waiting Room chat feature, staff can also alert a patient to provider reassignment. This significantly saves time for the staff and makes it easier for them to manage the waiting room.
The mission of User Experience is to ensure a delightful experience for all users (especially patients) so that virtual care becomes the preferred method of care. We seek to accomplish this through many means including reliable technology, ease of use and making eVisit personal and accessible. The following item is a significant key next step in providing that world-class experience!
Health Outcomes mission is to improve the session of care so that patients live healthier lives. We strive to accomplish this through enabling providers to raise the standard of care and enhancing the provider and patient relationship. We’re advancing this mission with the following item.
Charting with ICD-10 and CPT Codes – eVisit will incorporate ICD-10 and CPT code numbers and names, which are auto-populated within the charting feature, eliminating a previously manual process for providers. This new feature is available both during and after the visit (now also on mobile!) and enhances transparency of patient diagnosis and treatment.
There are many other exciting features that are coming in the 2021.R2 release! We’re forever grateful for our customers continued input and feedback and excited to provide the following enhancements based on that input.
Providers Only See Their Visits – Offers a single view by provider of only the patients assigned to him or her, helping the provider to focus and enhancing virtual care efficiencies. The “Visit Manager” role continues to deliver full visibility of the virtual Waiting Room and providers desiring this wider view can still be set up as such.
Patient Agreements - A new feature allows patients to have always-on access to the agreements they sign under a new tab called Agreements in the My Account section. Agreement types that will be visible include: eVisit Agreements, Practice Agreements, Insurance Consent and more.
Canceled Visit Reason – enables easy tracking and reporting of the reason visits may be cancelled by patient with key details such as why the visit was cancelled along with the date/time.
Resend ExpressVisit Invite – Lets providers and staff resend an ExpressVisit invite in the rare event the patient is locked out of the ExpressVisit.
Important Update - this feature is being delayed to the R3 release. If you would like to use this feature, please contact your customer success representative.
Visit Timing Details – track start time and time zone aiding virtual care visit billing in order to track after-hours visits accordingly.
ExpressVisit Participant Details – lets providers easily identify ExpressVisit patients by the same name they used before for an ExpressVisit.
Mobile App Check – The mobile native app will now check and notify a user if that user is on an older version of the app that requires them to update to the latest version.
Expiration Date Format - The Expiration Date input field year format on the payment page is being reduced from four digits to two digits like its stated on credit and debit cards and consistent with other payment systems.
SSO/OpenID – Single Sign On has become increasingly important for customers because it creates a better experience for all users. With this release we now offer SSO support of OpenID Connect (OIDC), the latest protocol built on OAuth2.0.