eVisit 2021.R1 Platform Release

Welcome to the eVisit Release Notes Blog, a new resource that serves as a 24/7 accessible central repository for the latest details on the upcoming new features and updates for the eVisit Virtual Care platform. With this Release Blog launch today, we have auto-subscribed various contacts at our customer organizations and that’s why you are receiving this email. You’ll receive proactive email alerts when new content is posted at this blog. You can access the Release Notes Blog anytime here; you can unsubscribe here. 

As well, our engineering team is proud to launch another valuable online resource for customers --  the eVisit Status Page. 

We strive to ensure that eVisit is always available to our users and patients. To improve transparency and reliability in eVisit, we are now proactively communicating platform availability in two ways:

1. An eVisit Status Page is now available that our customers can access in addition to subscribing to email alerts.
2. If there are availability concerns, we can now notify patients and/or providers by implementing a banner message on the login page for browser, mobile web & mobile apps.

We hope you find these two new online tools useful. 

Now on to the first release of 2021!

As your trusted technology partner for delivering virtual care, we are continually enhancing the eVisit Virtual Care platform. Dedicated to our customers’ successes, we take your feedback and respond with new features and functionality. Many of the new features in our 2021.R1 Release are in response to your feedback.  

On Feb 25th the following items will be released:

1. Spanish Language
2. Reducing Clicks-to-Visit
3. SSO Support
4. Secure Reporting Upload w/sFTP

Spanish Language

eVisit will support the Spanish language by presenting all native-application verbiage and notifications used within the platform in Spanish. This includes the patient and provider user interfaces across mobile and desktop versions for all headings and form-fields used in-app. As Spanish is the second most common language spoken in the U.S. with 41+ million people speaking the language at home, this new capability helps support the diverse needs of patients and our customer organizations.

Here are the feature details:

• This feature only impacts the patient, physician and scheduler roles.
• Spanish will be displayed to the user if/when their default language is set as Spanish in their browser (web and mobile web) or device (mobile).
• Users can manually switch their language in their My Account Settings (see screenshot below).
• Our Spanish-speaking eVisit Technical Support team members can assist with any input fields, verbiages, and notifications not automatically translated with this new feature.

This feature will be enabled automatically on all accounts when released. All customizable content will need to be manually translated, if desired. Please contact eVisit Technical Support or your Customer Success representative for assistance.

Reducing Clicks-to-Visit

eVisit continually looks for ways to enhance the user experience for both patients and providers, including reducing clicks-to-visit. The eVisit team has learned through quantitative and qualitative data that the “Join Now” button within the patient user interface has been causing confusion and delays in connecting visits. Often the provider would accept a visit and be left waiting for the patient to click the “Join Now” button, causing delays and even canceled appointments for virtual encounters. Eliminating this button will streamline the connection process and the provider will now hold the keys to connecting the visit. Once the provider clicks the “start visit” on their end, that single click will connect the patient and provider in the virtual visit.

Old Feature Flow:

1. The patient started the virtual visit and waited for the provider.
2. The provider joined the virtual visit and waited for the patient to select “Join Now.”
3. The patient selected the “Join Now” button on the “Ready to Join” pop-up.
4. The virtual visit was connected.

New Feature Flow:

1. The patient starts the virtual visit.
2. The provider joins the virtual visit.
3. The virtual visit is connected.

SSO Support

Logging into multiple applications and tools across a large-scale enterprise, especially healthcare organizations, can be cumbersome. Single Sign On (SSO) is a streamlined solution that many organizations implement. eVisit supports SSO with your current SSO service by allowing any member of your organization access to eVisit with just a click of a button. 

Each SSO is dependent on the customer's internal system. eVisit offers a variety of SSO capabilities and supports SAML 2.0 protocol including Azure AD SAML 2.0 and Okta SAML 2.0. 

When your organization is ready to implement SSO, contact your eVisit customer success representative who can coordinate the necessary technical discussions to kick-off the project.

Secure Report Uploading w/sFTP

Reporting and analytics are a key reason our customers appreciate and choose the eVisit end-to-end Virtual Care platform. We want to make it easy for our customers to gain easy access to eVisit reports and data for enhanced business intelligence (BI) to drive their Virtual Care strategies and patient and business outcomes forward. With the Feb. 25 release, eVisit will provide the ability to send eVisit-specific CSV reports/data to an sFTP location of the customers’ choice and to select a schedule for the data to be sent daily, weekly or monthly. 

Please contact your customer success representative for more information.