3 Reasons to Assemble a Cross-Functional Team for Path to Success
The first few months of the pandemic were a mad scramble for healthcare leaders tasked with meeting skyrocketing demand for telehealth. In Feb. 2020, telehealth usage for primary care visits was a sleepy 1 percent. By April, utilization ballooned to nearly 44 percent. According to a recent McKinsey Report, the number of telemedicine encounters in 2020 increased between 50-175-fold nationwide.
Hospitals and health systems jumped in with two-way video solutions, which worked as a quick-fix to deliver patient care. But what healthcare leaders quickly realized is that there’s a lot these “solutions” can’t do—everything from scheduling and intake to waiting room management, ePerscribe and billing. After a few months with thousands of video visits executed, many learned they require an end-to-end, enterprise-wide technology platform that virtualizes every step of the telehealth process.
Many experts predict that telehealth will become a permanent part of the healthcare landscape. Patients have already begun choosing providers, health systems and hospitals based on remote virtual care/telehealth access.
So, there’s no better time than now to develop a long-term telehealth strategy and vision.
The best place to start is by assembling a cross-functional team with representation across your healthcare organization’s major functional areas. That includes:
- Information Technology professionals
- Service line leaders from every specialty
- Physician leaders
- Practice managers
- Mid-level providers and clinicians
- Finance experts (billing, coding, etc.)
- Digital transformation/change management personnel
- Marketing/Customer Experience experts
In short, you can’t “go it alone,” whether you’re just getting started on the platform selection process or ready for a holistic, comprehensive telehealth roll-out. Here’s why.
#1 A Cross-Functional Team Ensures Full Representation
The platform you choose will impact providers and employees throughout the organization, so it makes sense to engage representatives from many departments and service lines with diversity of functions and points of view. You’ll need a variety of skills, so look for high-level decision-makers, detail-oriented team member, strategic thinkers and task-oriented people who can work together toward a common goal.
Leaders will emerge from the group you bring together. Keep your eye out for clinical champions who can:
- Work with other decision-makers to evangelize virtual care initiatives
- Network with other leaders throughout the organization to gain their perspective and ideas and bring these POVs back to the team
- Ensure that the telehealth platform aligns with the organization’s overall strategy
- Promote telehealth usage to provider teams across your enterprise
Through our consultative approach, eVisit is ready to engage with your team from the earliest days of the process. Long before you select your telehealth partner, we’ll be there to answer your burning questions and help you know what to look for in a technology platform solution.
#2 A Strong Team Can Facilitate Seamless Integration
You want a telehealth platform that smoothly integrates with and optimizes clinical workflows. It has to:
- Provide a single integrated solution for efficiency, not work out of multiple applications
- Integrate EMR/EHR systems in a centralized way
- Connect outside services, such as language translation, into visits
- Support clinical workflows for every participating specialty
eVisit offers all this and more, with telehealth solutions customized to your organization’s needs. We can even create a unique workflow for each specialty service line, with different scheduling configurations, intake questions and discharge processes. We’ll work with your team, leveraging their organizational knowledge and experience, to make sure your telehealth solution gets the job done.
#3 A Diverse Team Ensures Organizational Adoption
Including team members from throughout the organization drives adoption and transformation. Your team will become telehealth advocates, promoting the concept to anyone who is initially reluctant to jump into telehealth. They’ll make sure your telehealth solution is a success, delivering ROI. For instance:
- Care managers can help patients know what to expect from a virtual visit
- Practice managers can create and run reports to document success
- Marketing professionals can create social media campaigns to encourage telehealth use
- Telehealth “power users” can inspire others to give virtual visits a try
No matter who’s on your telehealth team, you need a platform backed by a team of virtual care experts. Count on eVisit for easy-to-use, enterprise-wide solutions that make virtual care accessible, easy-to-use and engaging for all.
To learn more about the eVisit Virtual Care platform at evisit.com or schedule a demo below.